Recognizing the growing significance of service innovation in the global economy, many in academia and industry have suggested that there is a need for a new science of service systems whose chief goal is the development of efficient and scalable methods for service system analysis, design, implementation, and delivery. This issue presents 14 papers on a variety of aspects of service science, management, and engineering in an effort to help define and promote research in this emerging multidisciplinary field.
Since the first publication of the IBM Journal of Research and Development in 1957 and the IBM Systems Journal in 1962, these Journals have provided descriptions and chronicles of many important advances in information technology and related topics ranging from atoms to business solutions. To celebrate the 50th anniversary of the IBM Journals, this report highlights a selection of significant papers published in the Journals, along with brief commentaries. The Journal editors chose papers which were very highly cited in the technical literature, described technologies of historic significance, or provided an important overview of a field.